Shipping policy
Free shipping is provided on all orders over 99$ before taxes. Flat fee shipping of $14.95 on orders under 99$.
Orders Placed:
BEFORE 3:00 PM EST* will be shipped from our warehouse the same day.
AFTER 3:00 PM EST* will be shipped the next morning.
All weekend orders will be shipped early Monday morning.
Once your order has been shipped, you will receive an email providing you with the shipping status, an order tracking number and a link to their tracking website.
NOTE: We have the right to refuse any order that has destination postal code which is within remote rural shipping regions, exceeds a weight, or exceeds our maximum box size. All shipping rates are per order equaling one maximum package, additional packages will be subject to an additional charge.
Remote is defined as islands and highlands; a postal code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.
Charges for Refused Orders
Customers will receive a refund minus the shipping fees included for products that are refused or undelivered.
If we are sending a package through our shipping carrier and they cannot deliver the package to you despite multiple attempts, the carrier will charge us the usual shipment charge for returning the package to our warehouse.
In turn, we will have to charge the fee to you, the customer. This is also applicable for packages that are delivered to your door but is refused. We consider these instances as “Product Return.” You will get a refund for the purchase price minus the outgoing and incoming shipping charges incurred from shipping your package as well as receiving an undelivered or refused package.
Important Note: Though refused or undelivered package doesn’t really happen. We always extend our efforts to contact you prior to initiating returns or charging you with any fee. However, we always encourage customers to take time double-checking the shipping address and stay updated with the tracking information that is sent via email. We guarantee our customers that tracking details will be sent out to their emails shortly after their orders leave our warehouse.
International
Bed Bug SOS is committed on providing the best online shopping experience for Canadians; therefore we only ship within Canada. Our apologies for those shopping outside of Canada.
Special Instructions
At this time, we are unable to issue special shipping instructions to the delivery driver (i.e. leave package with neighbour, leave package on porch, etc…) You may leave a note for the driver on your door with special instruction, however, the delivery of the package remains at the discretion of the driver.
*EST is Eastern Standard Time – Montreal time