Main Shipping Terms
- SHIPS TO CANADA AND USA ONLY -
Free shipping is provided on all orders over 99$ before taxes. Flat fee shipping of $14.95 on orders under 99$.
Monday to Friday BEFORE 1:00 PM EST* will be picked up from our warehouse the same day.
Monday to Thursday AFTER 1:00 PM EST* will be picked up from our warehouse the next morning.
All weekend orders will be shipped early Monday morning.
Once your order has been shipped, you will receive an email providing you with the shipping status, only shipments within Canada will receive a tracking number and a link to their tracking website. Some small orders from the USA may not received a tracking number.
NOTE: We have the right to refuse any order that has destination postal code which is within remote rural shipping regions, exceeds a weight, or exceeds our maximum box size. All shipping rates are per order equalling one maximum package, additional packages will be subject to an additional charge.
Remote is defined as islands and highlands; a postal code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.
Bed Bug SOS is committed on providing the best online shopping experience for Americans and Canadians; therefore we only ship within Canada and the United States (excluding Alaska and Hawaii). Our apologies for those shopping outside of Canada or the USA
At this time, we are unable to issue special shipping instructions to the delivery driver (i.e. leave package with neighbour, leave package on porch, etc…) You may leave a note for the driver on your door with special instruction, however, the delivery of the package remains at the discretion of the driver.
Charges for Wrong Address
An $11.00 fee may apply for an incorrect shipping address.
- When customers provide incorrect addresses or locations, shipping carriers charge us an additional fee for re-routing packages to the correct address. With this, we will pass on this additional charge to you, as the customer. Though this case rarely happens as we always attempt to contact customers first prior to shipping the package. This is applicable to addresses that look questionable.
- Incorrect address resulting in your package being lost. We cannot be held liable in case you enter an incorrect address, and the item is shipped to another person or address and cannot be recovered. We will charge you the total price again if you place another order with the correct address. Refunds are non-negotiable for mistakes or matters that are out of our control.
Bedbugsos.ca will be providing tracking details by email to all customers for orders placed on our website. The customer is the one responsible for keeping track of the package.
Customers who fail to receive their orders within the ETA must inform us within the first 15 days after the shipment date. This way, we can conduct an investigation and resolve the issue immediately. We will not be held responsible for lost orders that we weren’t notified about for the allotted period after the shipment date.
Charges for Refused Orders
Customers will receive a refund minus the shipping fees included for products that are refused or undelivered.
If we are sending a package through our shipping carrier and they cannot deliver the package to you despite multiple attempts, the carrier will charge us the usual shipment charge for returning the package to our warehouse.
In turn, we will have to charge the fee to you, the customer. This is also applicable for packages that are delivered to your door but is refused. We consider these instances as “Product Return.” You will get a refund for the purchase price minus the outgoing and incoming shipping charges incurred from shipping your package as well as receiving an undelivered or refused package.
Important Note: Though refused or undelivered package doesn’t really happen. We always extend our efforts to contact you prior to initiating returns or charging you with any fee. However, we always encourage customers to take time double-checking the shipping address and stay updated with the tracking information that is sent via email. We guarantee our customers that tracking details will be sent out to their emails shortly after their orders leave our warehouse.
Missing or Damaged Merchandise / Damaged Orders Policy
You have a maximum of 3 (three) business days upon receiving the package to notify us about any damages you see on the product or if there are any missing items from your order.
If notice your order was damaged during shipment or if items are missing your order, notify us as soon as possible. You have 3 (three) business days after receiving the package to send us an email or contact us for us to notify the carrier and file a claim. Make sure that you keep all the packaging materials as well as the box intact just in case the carrier wants to check on the package’s condition.
*EST is Eastern Standard Time – Montreal time