Bed Bug Protection Kit

We can ship to most addresses in Canada. Free shipping on all orders over $99. Below is a breakdown of the shipping costs:

• Orders $99 or less - $14.95 shipping
• Orders of $99 or more – FREE Shipping

Orders placed:

• Before 5:00PM EST* will be shipped from our warehouse the same day.
• After 5:00PM EST* will be shipped next morning.
• Large products may take additional time to ship

Note that we have the right to refuse any order that has destination postal code which is within remote rural shipping regions. So far we haven’t refused any orders yet!

Canadians are our priority, so we ship to Canada only. If you live outside of the country and wish to place an order, please send us an email with your destination and we’ll do our best to serve you.

*EST is Eastern Standard Time – Montreal Time

When dealing with bed bugs, we believe that comfort and safety is essential. For that reason Bed Bug SOS is committed to provide all of our customers with unparalleled customer service and the highest quality products on the market. However, given the nature of our industry and the risks involved when exchanging bed bug products, we can only accept returns on new, unopened and unused products. We are very strict about this policy to protect our customers, inventory and employees from exposure to bed bugs.

You have 7 days after reception to return a product. Please follow instruction before returning.

To avoid this situation, carefully review every item in your cart and make sure you have the right quantity and sizes (especially for mattress encasement) for each product before checkout.

In the case of a return, please contact us before shipping back the products at 1-800-429-1597. Rest assured that Bed Bug SOS will do everything to accommodate your issue and minimize risk for both customers and Bed Bug SOS.

Be advised that return shipping costs are assumed by the customer and refunded once products are received and inspection is complete. Once products have been thoroughly inspected, we will then refund the return shipping costs and the sale price of each product minus the inspection and restocking fee. Please keep all receipts pertaining to the sale and return shipping costs.

Note: There is a 15% inspection and restocking fee that is calculated based on the total sale price of all items returned. This amount will be deducted from your shipping refund.

You can expect to receive your orders anywhere between 1-5 days.

Yes, however it’s at the discretion of the shipper to respect these special instructions. We can always ship to your local post office or a neighbour.

Canadian shipping rates can be expensive, even for small items. That being said, we understand that you don’t want to be spending any extra money on bed bugs so we offer discounted shipping on orders over $99 and free shipping over $125. See our Shipping & Returns page to the left of this page for more information.

If we don’t have your item in stock we will propose an upgrade OR ship the items that we do have in stock, and ship the rest once received at no extra cost.

Taxes are charged at checkout based on the shipping destination.

Unfortunately not. We want to keep our warehouse clean and free of bed bugs and although the odds of someone bringing bed bugs into our warehouse are low, we don’t take any chances.

We use Stripe or PayPal to process payments. We have an active 256-bit encryption SSL certificate for an entirely safe and secure shopping experience.

Yes, all order will be given a tracking number shortly after the order is shipped.

We ship your order without any mention on the label. All you will see is our address, your name and address and our company name as BBS/SP.